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Managing Quality


This module will equip the students with a full understanding of the origins and purposes of quality management and will link with other modules in the programme.  It is the foundation module for Quality and covers the Chartered Quality Institution Body of Knowledge. 

Included in the module is:

  • Management and motivation theories and practices.  The influence of theorists and Quality Gurus on the management of organisations.
  • Historical development of the quality function and quality organisation structures.
  • The concepts and principles of Quality Assurance.  Total Quality, Total Quality Management and Excellence.
  • Standards and models for Quality and Integrated Systems.
  • The Audit process.
  • Continuous improvement programmes including, Lean, Six Sigma, Lean Six Sigma and Kaizen.
  • The role of the customer and supplier.  Supplier/vendor rating and assessment systems.
  • Quality tools and techniques used in quality improvement and control.
  • Development and use of quality-cost programmes for continuous improvement.
  • Undertake and successfully complete a substantial piece of advanced independent work relevant to theories, practical issues and problems covered in the programme.
  • Compliance, Legislation and Quality Management Systems.


At the end of this module the student will be able to:

  • Demonstrate a critical and extensive knowledge of quality management concepts and models
  • Critically evaluate the approaches to and techniques of quality management and continuous improvement
  • Critically apply the techniques for quality management and continuous improvement to a range of complex scenarios 


 This is an SCQF Level 11 module, and upon successful completion, participants will be awarded 20 credits.



This module will last for 12 weeks, planned for Fridays 10am to 1pm.  A full timetable will be published in advance of course commencement.


Course presenter

This module will be delivered by Dr Evi Viza.



This course may be available on a fully funded basis to some delegates.  Further details, including regarding eligibility, are available under Funding Support.

If you have any questions, please contact us at


NOTE: This is a university module and upon approval of your application, you will be invited to register and then supported to complete enrolment. To enrol on the university system, the first step involves security set-up using the Microsoft Authenticator app; you will need to ensure that you have a compatible smartphone.

Further information is available at the Student Information Portal.

To access this module via the CPD route, individuals should be ordinarily resident in Scotland.  If you do not meet this criteria, please enquire here.


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