Managing Organisational Relationships

Those undertaking this module will develop and in-depth understanding of the conflicting requirements of different stakeholder groups and will examine approaches to managing these organisational relationships including negotiation, influencing and effective networking. 

Participants will explore the changing expectations of customers, employees, governments, and other stakeholders and develop knowledge of how to develop common purpose and skills in conflict management and dispute resolution.  Participants will also develop consultative skills and attributes to enable effective engagement with a wide range of stakeholders in a professional and advisory capacity. 

By the end of this module, participants will have the skills to: 

• Demonstrate in depth knowledge and understanding of organisational relationships and the importance of appropriate management techniques.
• Critically analyse and evaluate the needs of a range of stakeholders
• Apply a range of approaches of relationship management to specific organisational contexts.
• Demonstrate the ability to work effectively with peers and use initiative to lead discussions and evidence-based arguments.

Target audience & pre-requisites 

This module is aimed at anyone working in a managerial role.  While there are no formal pre-requisites for this, it is expected that participants have practical experience in managing stakeholder relationships. 

This is an SCQF Level 10 module, and upon successful completion, participants will be awarded 20 credits.  Participants will also receive certification to demonstrate completion of the course.

Delivery 

This course will last for 12 weeks.  Participants are required to attend 1 x 2-hour live session each week, alongside completing online learning on our virtual learning environment. 

A full timetable will be published in advance of course commencement.

Course presenters

This module will be delivered by Dr Robert Crammond and Dr Eunice Oke. 

Dr Robert Crammond is a Senior Lecturer in Enterprise at University of the West of Scotland (UWS).  His academic interests lie in enterprise and entrepreneurship education and progressing contemporary, enterprise-centric stakeholder theory.  A Senior Fellow of the Higher Education Academy (SFHEA) and Management and Business Educator (CMBE), Dr Crammond also teaches and coordinates across many disciplines, including subjects such as organisational behaviours and stakeholder relationships, leadership theory and practice, human resource management, organisational development and addressing business and managerial research skills. 

This module is co-presented by Dr Eunice Oke, Lecturer in Business and Management at UWS.  Eunice's academic interests lie in strategy and inter-organisational relationships, especially fostering network and inter-firm collaborations. Eunice teaches and coordinates several modules across the Management discipline, including influencing organisational strategy, understanding organisations in society, organisational performance management, professional development, managing organisational relationships and understanding research skills.

Funding 

This course may be available on a fully funded basis to some delegates through the Upskilling Fund.  Further details, including regarding eligibility, are available under Funding Support. 

If you have any questions, please contact us at cpd@uws.ac.uk. 

NOTE: This is a university module and upon approval of your application, you will be invited to register and then supported to complete enrolment. To enrol on the university system, the first step involves security set-up using the Microsoft Authenticator app; you will need to ensure that you have a compatible smartphone.

Further information is available at the Student Information Portal.